1. Eligibility for Returns

1.1 Within 10 Days: You may return products within 7 days from the date of purchase for a refund or exchange.

1.2 Conditions: To be eligible for a return, the product must be in its original condition, unused, unopened, and in the original packaging with all tags, seals, and labels intact.

2. How to Initiate a Return

2.1 Contact Us: To initiate a return, please contact our customer support team at hello@lovemymakeup.co.za within 10 days of receiving your order. Please provide the following information:

• Your order number
• A description of the item(s) you wish to return
• The reason for the return

2.2 Return Authorisation: Once your return request is approved, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed.

2.3 Shipping: You are responsible for the cost of shipping the returned item(s) to us. We recommend using a trackable and insured shipping method to ensure the safe return of the product(s).

3. Refund or Exchange

3.1 Refunds: Upon receiving and inspecting the returned item(s), we will process your refund within [X] business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

3.2 Exchanges: If you would like to exchange the returned item for a different product, please inform our customer support team. Any price difference between the original item and the replacement item will be either refunded or charged accordingly.

4. Damaged or Incorrect Items

4.1 Damaged Items: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund, including the cost of return shipping.

4.2 Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receiving the order. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item.